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Responsive First Aid Training
Terms and Conditions

All training courses provided by Responsive First Aid Training (RFAT) are subject to these terms and conditions.
 

1. Definitions
1.1. The Agreement is the agreement between RFAT and The Client for the provision of The Service in consideration for The Course Fee.
1.2. The Awarding Body is Highfield Awarding Body for Compliance Limited registered number 647 8925. Registered office: Highfield House, Heaven's Walk, Lakeside, Doncaster, DN4 5HZ.
1.3. The Client is the person, company or organisation who contracts for the provision of the Service in accordance with these terms and conditions.
1.4. The Course Fee is the sum payable by the Client to RFAT set out in writing at the time of booking.
1.5. Participant is the individual who is participating in the training course either as The Client or on behalf of The Client.
1.6. The Service is the first aid training course booked by the Client.
1.7. The Trainer is a qualified First Aid Trainer appointed by RFAT.
1.8. RFAT is Responsive First Aid Training of 237 Union Street, Unit 12, HQ Business Centre, Millfields Trust, Plymouth, PL1 3HQ.  RFAT is a registered provider of first aid courses and is accredited by The Awarding Body.
1.9. The Venue is the place or premises where The Service is being provided.

2. The Service
2.1. RFAT shall provide the Service to the Client. The Service will be in accordance with the booking and the corresponding course description on the website www.responsivefirstaid.co.uk at the time of booking subject to these terms and conditions.
2.2. Any changes to the Service or these Terms and Conditions must be agreed in writing between RFAT and the Client.
2.3. All written communication between the Client and RFAT must be by email to responsivefirstaid@instruction.com.
2.4. RFAT may amend any errors or omissions on its website, promotional literature, documentation and correspondence without any liability to the Client.
2.5. RFAT may at any time without notifying the Client make any changes to the Service which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Service or are required by The Awarding Body.

3. The Client Obligations
3.1. The Client at their own expense shall supply RFAT with all necessary information, documents and other materials within sufficient time to enable RFAT to provide the Service.
3.2. The Client shall ensure the accuracy of all information, documents and materials supplied.
3.3. In particular, but not limited to, the Client shall provide the following prior to the course:
3.3.1. Name, address and date of birth of the Participant
3.3.2. Details of the Participant’s experience
3.3.3. Previous First Aid Certificates of the Participant
3.3.4. Details of pre-existing medical conditions and/or any special requirements of the Participant
3.4. The Participant must be punctual, attend and participate in all aspects of the course in order to meet the minimum standard required by The Awarding Body. If The Participant fails to attend part of the course then RFAT reserve the right to withhold the certificate or refuse The Participant entry to the remainder of the course.
3.5. RFAT will provide The Client with details of the course prior to the start date, however it is The Client’s responsibility to ensure that this has been received and passed to the Participant.

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4. Payment
4.1. In consideration for The Service 50% of the full payment of The Course Fee is due at the time of booking unless agreed in writing otherwise between RFAT and The Client.
4.2. The Course Fee will be the amount detailed on the website www.responsivefirstaid.co.uk at the time of booking or as agreed in writing between RFAT and The Client.
4.3. If the Client or Participant fail to comply with the obligations detailed RFAT may retain the initial 50% booking fee as charge for unfilled places.
4.4. If the Client fails to pay the remaining 50% of the outstanding Course Fees one week before commencement of the course, then RFAT reserve the right to withhold the certificate or refuse The Participant entry to the course unless agreed in writing otherwise between RFAT and The Client..
4.5. If the Client pays the Course Fee or additional fees late RFAT reserve the right to claim interest in accordance with The Late Payment of Commercial Debts (Interest) Act 1998 on the outstanding sum. 
4.6. If for any reason RFAT cannot rely on The Late Payment of Commercial Debts (Interest) Act 1998 The Client agrees to pay interest on the outstanding amount due at the rate of 10% above the Bank of England lending rate in force at the time of the debt.

5. Travel Expenses and Accommodation
5.1. Where RFAT provide the Service at a Venue provided by the Client the Course Fee will be subject to an addition of travel expenses for the Trainer(s) at a rate of 45 pence per mile for each journey undertaken.
5.2. Where RFAT provide the Service at a Venue provided by the Client that is in excess of a 40 mile radius of the Trainer’s residence the Trainer will require suitable accommodation at the cost of the Client on a basis of one night accommodation per day of training.

6. Cancellation and Transfers
6.1. All cancellations must be in writing to responsivefirstaid@instruction.com.
6.2. If The Client cancels a booking 10 or more working days prior to the course start date then The Client will be entitled to a refund of 90% of the Course Fee.
6.3. If The Client cancels a booking less than 10 working days prior to the course then The Client will not receive a refund.
6.4. Whilst every attempt is made to ensure that the course will go ahead RFAT reserve the right to cancel the course at any time. Should the course be cancelled The Client will be offered either a full refund, a proportionate refund or a place on an alternative course.
6.5. RFAT is not liable for any direct or indirect costs or losses that The Client has incurred as a result of the cancellation.
6.6. Any refunds due as a result of a cancellation will be paid within 30 days of the date of cancellation.
6.7. The Client has the right to transfer the booking onto another course free of charge if The Client gives RFAT written notice to responsivefirstaid@instruction.com 10 or more working days prior to the course start date.

7. Illness
In the case of illness RFAT are able to transfer The Participant on to another course provided that RFAT receive a medical certificate. If The Client wishes to cancel the booking due to illness then the provisions relating to cancellation at Clause 6 will apply.

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8. Substitutes
The Client may substitute the Participant provided the Client still complies with their obligations set out in these terms and conditions and in particular Clause 3 above.

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9. Certification
Subject to these Terms and Conditions RFAT will only recommend The Participant for the relevant certificate if in the opinion of the representative of RFAT the Participant meets and evidences the minimum standards required for that qualification.

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10. Recertification
10.1. If the course is a refresher course the Participant must present the original certificate at the start of the course. The Participant will not be recommended for recertification if this has not been seen.
10.2. It is the Client’s responsibility to ensure that all Participants attending a requalification course hold proof of a current (in date) certificate which is valid for the duration of the requalification course being attended. Participants whose certificate lapses before or during training will not be recommended for recertification. In this instance the full Course Fee for the Participant will still be charged.

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11. Health and Safety and the Venue
11.1. If The Client provides the Venue it is the Client’s responsibility to ensure that it is a suitable area in which to provide the Service. This will include, but is not limited to, an area that has adequate space, lighting, ventilation, heating and enough space to carry out practical work.
11.2. The Client is required to ensure compliance with Legislation, Regulation, Code of Practise or Guidance laid down by the Health and Safety Executive with regard to the suitability of premises provided for courses at a venue provided by The Client. The Client must provide RFAT with details of the training room before confirmation of the course.
11.3. Where The Client has provided the venue The Client is required to advise RFAT of all possible hazards and all procedures RFAT should follow in order to eliminate or minimize the risk associated with the hazard.

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12. Disputes and Complaints Procedure
Whilst every effort is made to ensure The Client and the Participant are pleased with The Service if for any reason they are unhappy then they should make their complaint in writing directly to RFAT in the first instance. If the complaint cannot be resolved directly with RFAT, RFAT may refer the complaint to The Awarding Body in accordance with their procedures.

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13. Limitation of Liability
13.1. RFAT warrants to the Client that the Service will be provided using reasonable care and skill. Where RFAT supplies in connection with the provision of the Service any goods supplied by a third party, RFAT does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise.
13.2. RFAT accept no liability whatsoever for the loss of or damage to the personal property of The Client or Participant whilst they attend a course.
13.3. RFAT shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.
13.4. Nothing in The Agreement excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or for fraudulent misrepresentation; or in respect of the implied warranties contained in the Supply of Goods and Services Act 1982.
13.5. Subject to Clause 13.4 RFAT will be under no liability to The Client whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused.
13.6. Subject to Clause 13, RFAT's aggregate liability under this Agreement (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the Course Fee paid by The Client for the Service concerned.

 

14. Insurance
RFAT carry public liability insurance to a limit of £5 million. The Client is required to insure any equipment provided for in-house training against accidental damage.

 

15. Entire Agreement Clause
These Conditions constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except in writing between the parties. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

 

16. Force Majeure
RFAT shall not be liable to the Client or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform The Service or any part thereof if that failure was due to any cause beyond RFAT‘s reasonable control.

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17. Contracts (Rights Of Third Parties) Act 1999
A person who is not a party to the Agreement shall not have any rights under or in connection with it.

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18. Invalidity/Severability
If any clause or part of this Agreement is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from this Agreement and will be ineffective without, as far as is possible, modifying any other clause or part of this Agreement and this will not affect any other provisions of this Agreement which will remain in full force and effect.

 

19. Governing Law and Jurisdiction
The Agreement is governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with the Agreement.

20. Notices
20.1. Any written communication or notice permitted to be given by The Client to RFAT must be by email to responsivefirstaid@instruction.com, or if it is not possible to communicate via email to its registered office, unless RFAT have advised The Client in writing otherwise.
20.2. Any written communication or notice permitted to be given by RFAT to The Client will be at the address provided by The Client.​